Marks and Spencer have been working with Highfield for the past 10 years to develop a compliance training system that can rival any in the UK.

Induction Training

As part of induction training staff are given sessions on health and safety and food safety. Members of staff are presented with a copy of the customized compliance book, containing essential information and quizzes to test understanding.

Training Materials for Food Handlers

Highfield training materials provide delegates with the support they need to obtain a Level 2 Food Safety qualification. These training materials highlight the food safety issues critical to the Marks and Spencer operation.

Altenatively a workbook system is used, followed by examination.

Food Safety Experts

Every site has 2 managers trained by Highfield in Food Safety to L3. These managers also participate in an additional days training, which covers the Marks and Spencer HACCP system and their role for overseeing this on site.

Health & Safety

Every site has a Fire, Health and Safety Officer who trains using Highfield materials. The Fire, Health and Safety Officer works with the Management team to oversee health and safety. This blended bespoke course includes distance learning, manual handling train the trainer and Marks and Spencer specific policy, and the HABC Level 3 Health and Safety qualification.

First Aid

To offer the best service to both staff and customers Marks and Spencer policy is to ensure that there is a trained First Aider on site during all trading hours. All First Aiders are trained by Highfield and achieve the First Aid at Work qualification.

Security

Highfield developed a customised CCTV course for all operators. This course is taught using Highfield books.

Licensing

Marks and Spencer has an internal training system for staff on age-restricted sales, which uses Highfield training materials. In Scotland all sellers of alcohol are trained using the interactive “A Question of Licensing for Scotland” book which covers the 2 hours of required training. Personal Licence holders sit the HABC APLH and SCPLH qualifications.

In Scotland all sellers of alcohol are trained using the interactive Question of Scottish Licensing book which covers the 2 hours of required training.