Marks and Spencer have been working with Highfield for the past 5 years to develop a compliance training system that can rival any in the UK.

Induction Training

As part of induction training staff are given sessions on health and safety and food safety. Members of staff are presented with a copy of the customized compliance book, containing essential information and quizzes to test understanding.

Food Handlers

Highfield tutors guide delegates through a six hour customized course resulting in a L2 equivalent food safety examination. This highlights the food safety issues critical to the Marks and Spencer operation.

HACCP experts

Every site has 2 managers trained by Highfield in Food Safety to L3. These managers also participate in an additional days training, which covers the Marks and Spencer HACCP system and their role for overseeing this on site.

Health & Safety

Every site has a Fire, Health and Safety Officer trained by Highfield who works with the Management team to oversee health and safety. As well as achieving the CIEH Intermediate Health and Safety qualification the delegates are trained to teach manual handling and are coached on the important aspects of managing health and safety within Marks and Spencer. Delegates also participate in a 4 day Fire course.

First Aid

To offer the best service to both staff and customers Marks and Spencer policy is to ensure that there is a trained First Aider on site during all trading hours. All First Aiders are trained by Highfield and achieve the First Aid at Work qualification.

Licensing

Marks and Spencer have an internal training system for staff on age restricted sales. Personal Licence holders sit the BIIAB NCPLH course, which is tutored by Highfield. Marks and Spencer are leading the way in Licensing training by ensuring that Designated Premises Supervisors attain the BIIAB NCDPS qualification through Highfield.

Management

Managers participate in a compliance workshop, which covers information critical to their role within Marks and Spencer and details how they should liaise with the experts on their sites.

Database

Highfield are proud to manage the compliance database and administration on behalf of Marks and Spencer. Our aim is to help ensure that the company has the right people trained in the right places at the right time.